Terms of Service

1. Overview

Darkspring Labs is an independent AI product lab that builds practical AI products, including Sentry, a customer communication and lead-capture product for service businesses.

These Terms explain the basic rules for using the Darkspring Labs website, contacting Darkspring Labs, and accessing Sentry or any pilot product made available by Darkspring Labs.

2. Who These Terms Apply To

These Terms apply to website visitors, people who contact Darkspring Labs, and businesses, owners, employees, contractors, or other authorized users who access or use Sentry or another Darkspring Labs product.

If you use a Darkspring Labs product on behalf of a business, you confirm that you have permission to accept these Terms for that business.

3. Beta and Pilot Use

Sentry and other Darkspring Labs products may be provided as beta or pilot products.

During a beta or pilot, some features may change, break, be removed, or work differently than expected.

Darkspring Labs may request reasonable feedback during the beta or pilot period to improve its products.

4. The Services

Darkspring Labs services may include website inquiry handling, product pilot conversations, and Sentry workflows such as:

• Missed-call SMS response
• SMS-based lead qualification
• Lead and conversation tracking
• Owner notification messages
• Internal monitoring and workflow logging
• Basic support

Darkspring Labs may update, improve, or modify its website, products, and workflows over time.

5. Use of Darkspring Labs Products

Darkspring Labs grants customers a limited, non-exclusive, revocable right to use Sentry or another provided product during the applicable pilot, subscription, or service period.

Darkspring Labs products, including software, workflows, dashboards, documentation, and related materials, remain the property of Darkspring Labs.

Customers own their customer data, lead data, communication data, and business data. Darkspring Labs owns the software.

6. Customer Responsibilities

Businesses using Sentry are responsible for:

• Providing accurate setup and contact information
• Reviewing and approving SMS copy used for their business
• Responding to leads after Sentry captures them
• Confirming owner notification phone numbers
• Keeping their own business, customer, and service information accurate
• Telling Darkspring Labs about problems, incorrect messages, or missed leads
• Using Sentry in a lawful and appropriate way

7. SMS Consent and Compliance

Participating businesses are responsible for making sure their public phone numbers, websites, forms, ads, and customer communications include appropriate SMS consent language when using Sentry.

Participating businesses are responsible for displaying appropriate SMS consent language where customers initiate contact, including websites, contact forms, advertisements, printed materials, or near published business phone numbers, as appropriate.

Suggested disclosure language:

By calling or texting us, you agree to receive customer care text messages related to your inquiry or service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Sentry supports STOP, START, and HELP handling where configured.

Sentry is intended for customer care communications initiated by the customer. Businesses may not use Sentry to send unsolicited marketing messages or communicate with individuals who have not initiated contact or otherwise provided the required consent.

Businesses may not use Sentry to send spam, unrelated marketing, or messages to people who have not contacted them.

Each business remains responsible for its own customer relationships, marketing practices, and legal compliance.

8. Acceptable Use

You may not use Sentry to:

• Send spam or unwanted messages
• Harass, deceive, or mislead people
• Collect unnecessary sensitive personal information
• Violate laws, carrier rules, or messaging policies
• Interfere with Sentry, Darkspring Labs, or third-party services
• Use Sentry for illegal, abusive, or high-risk purposes

9. Fees and Payment

Fees, billing terms, setup fees, pilot pricing, or subscription pricing will be agreed separately in writing.

If Sentry is provided as a free or discounted beta pilot, future production pricing may be different.

10. Customer Data

Businesses retain ownership of their customer data, lead data, communication data, and business data.

Darkspring Labs may access and process that data to operate, support, debug, monitor, and improve its products.

Businesses may request a reasonable export of lead data, customer data, communication data, or business data where operationally feasible. More details are provided in the Darkspring Labs Privacy Policy.

11. Phone Numbers

Under the current Sentry pilot model, Twilio phone numbers are controlled and managed by Darkspring Labs unless otherwise agreed in writing.

Future phone number transfer, porting, ownership, or long-term number management arrangements may be discussed separately if a business enters a production agreement with Darkspring Labs.

12. Third-Party Services

Darkspring Labs products may rely on third-party services, including Twilio, Supabase, n8n, Cloudflare Tunnel, and similar providers.

Darkspring Labs is not responsible for outages, delivery failures, delays, policy changes, or other issues caused by third-party services.

13. Availability and Limitations

Darkspring Labs will make reasonable efforts to keep its products working, but they are not guaranteed to be uninterrupted, error-free, or available at all times.

Darkspring Labs does not guarantee that:

• Every call or message will be captured
• Every SMS will be delivered
• Every lead will be qualified correctly
• Every owner notification will be received
• A Darkspring Labs product will meet every business need

14. Support

Support terms may depend on the pilot, subscription, or written agreement between the parties.

Unless otherwise agreed, Darkspring Labs will provide reasonable support during normal business hours.

Emergency support, guaranteed response times, or custom service-level commitments are not included unless agreed separately in writing.

15. Confidentiality

Both parties may learn non-public information about the other party while using or providing Sentry.

Each party agrees to use reasonable care to protect confidential business, customer, lead, communication, technical, and operational information.

16. Feedback

You may provide feedback, ideas, suggestions, or requests about Darkspring Labs products.

Darkspring Labs may use that feedback to improve its products without owing additional compensation, ownership, or royalties.

17. No Professional Advice

Darkspring Labs products are software tools. They do not provide legal, financial, operational, or professional advice.

Businesses are responsible for decisions made using product data, AI-assisted summaries, or workflow outputs.

18. Suspension

Darkspring Labs may suspend or restrict access to Sentry when reasonably necessary to protect the service, address abuse or misuse, respond to legal requirements, investigate security or operational issues, or protect customers or third-party providers.

Darkspring Labs will try to keep any suspension limited to what is reasonably needed for the situation.

19. Termination

Either party may stop using or providing Sentry according to the pilot, subscription, or written agreement between the parties.

After termination, Darkspring Labs may disable workflows, stop sending SMS messages, and archive or delete data according to its operational process, the Privacy Policy, and any legal obligations.

20. Limitation of Liability

To the maximum extent allowed by law, Darkspring Labs will not be liable for indirect, incidental, special, consequential, or lost-profit damages related to Sentry.

Unless otherwise agreed in writing, any liability will be limited to the fees paid for Sentry during the three months before the event giving rise to the claim, or $100 if Sentry was provided for free.

21. Changes to These Terms

Darkspring Labs may update these Terms from time to time.

The updated Terms will be effective when posted or provided, unless a different effective date is stated.

22. Contact

Questions about these Terms can be sent to: